About us

At Bamboo Connect, we deliver device claims outcomes that are fast, premium and effortless. Partnering with banks, insurers, telecoms operators, and retailers we protect your reputation at the moment customers judge you the most. We combine uncompromising device quality with transparency, secure processes and a partnership model built around trust and accountability. Our technology brings it all together through an integrated, end-to-end platform.

This is how we give you confidence in every claim.

This customer-first mindset guides how we operate everyday. It shapes our decisions, how partners work with us, and how we protect the customer experience at scale, ensuring quality, transparency and accountability from first notification through to final delivery, no matter how complex.

The way Bamboo Connect operates today, with sustainability and agility at its core, continues to shape how we grow. To meet rising demands, we are strengthening the structures, services and technology behind our delivery, building more resilient systems, stronger cyber security and a disciplined use of AI. This enables us to scale with confidence, supporting greater volume, complexity and geographic reach while maintaining industry-leading quality standards, cost effectively and without compromise.

As a result, our ambition is to be the go-to technology solutions provider for full-claims lifecycle management, integrating smart procurement, rigorous quality assurance, cutting-edge data intelligence and real-time claims tracking, with sustainability built into the design.

We recognise the responsibility that comes with delivering digital device claims. These are not operational transactions, but moments that shape customer trust and brand perception. By absorbing complexity and reducing risk, through talented teams and a culture that cares deeply about customer outcome, we deliver results you can stand behind, consistently and at scale.