Mobile device
logistics management
Behind every fulfilled device claim and every satisfied insurance customer there's a state-of-the-art logistics network that never misses a beat.
Seamless device logistics for insurers
At Bamboo, logistics isn’t just the movement of devices – it’s the movement of trust. We think of device logistics management as the “air traffic control” of our whole ecosystem, managing every inbound and outbound journey with precision, foresight and control.
Within our system every device movement is tracked, verified and optimised so fulfilment keeps flowing, client promises are honoured, and value is recovered without delay. Our clients don’t need to chase updates – they simply see results.
Transparent claim fulfilment traceability
Every shipment through Bamboo’s network gets real time visibility via live API feeds and full IMEI-level traceability, linking each device to its supplier, cost, PO number and destination. That secure visibility creates a regulator-ready chain of custody that protects compliance and commercial value alike.
We work exclusively with TAPA-accredited carriers and are progressing ISO 9001, 14001 and DORA certifications to give clients an extra layer of assurance. The result is total operational visibility across all devices, without any of the noise or uncertainty that typically accompanies multi-party logistics.
Managing disruption in device claim logistics
When disruption strikes with unforeseen delays – Bamboo adapts instantly. With multiple logistics partners across Europe, we can reroute or switch carriers in real time, ensuring continuity often before clients even know there’s a problem.
When Brexit reshaped customs processes, for example, we reconfigured our flows through local 3PL partners to maintain next-day turnaround.
And when a carrier’s hub began losing consignments, we switched routes overnight to keep supply chains moving. Our guiding principle is simple: you should never have to tell us about an issue; we should already be fixing it.
Every device movement is tracked, verified and optimised so fulfilment keeps flowing, client promises are honoured, and value is recovered without delay
Sustainability underpins everything we do — from European sourcing to responsible returns and recycling
Chain-wide logistics claims accountability
Bamboo’s approach to device and mobile phone logistics management extends beyond our own movements. We manage and monitor 3PLs, suppliers and repair partners with the same rigour we apply internally, holding each accountable for performance, pricing and compliance.
Onboarding captures each client’s specific preferences – from CE-only stock sourcing to excluding non-approved repairers – ensuring their standards are met without compromise.
Lifecycle sustainability and assurance by design
Our approach to logistics management for insurers and other partners bakes in both risk assurance and sustainability principles.
Our combination of communication, visibility, accreditation and adaptability means every device, every consignment and every promise is delivered exactly as expected.
And because sustainability underpins everything we do — from European sourcing to responsible returns and recycling — clients know their supply chain will meet ESG standards as well as comply with all their operational requirements.