Our values
Our values define who we are and how we work — not as slogans, but as commitments that guide decisions, behaviour and success across the company
Purpose, Mission & Vision
Taken together, our values inform our mission and our vision.
• Purpose: We make device management claims simple, dependable and sustainable, so clients can do right by their customers when it matters the most.
• Mission: To be the trusted partner delivering confidence in every device claim, through premium service operations supported by scalable, secure technology, and a customer-first approach built into how we operate.
• Vision: To set the premium standard for trusted and sustainable device claim management services worldwide, powered by leading technology.
We like to be transparent about our values and to publish them widely, so we all know what to expect of each other.
Our values also give new colleagues a clear sense of the culture we want to nurture at Bamboo, and how they can contribute to that.
We like to be transparent about our values and to publish them widely, so we all know what to expect of each other
We treat everyone as we would want to be treated ourselves. Every opinion is heard, every voice counts
Innovation
We gain our competitive edge through curiosity and creativity, finding smarter ways to deliver value, drive efficiency and support sustainability. Innovation keeps us agile in a changing industry and ensures clients always get the best of us.
Trust
Trust thrives in openness. We communicate clearly, act transparently and take accountability for what we do. It’s why our partners and colleagues rely on us, and why we enjoy so many long-term relationships.
Respect
Mutual respect shapes our culture, our service levels and our success. We treat everyone – colleagues, clients, suppliers and the environment – as we would want to be treated ourselves. Every opinion is heard, every voice counts.
Collaboration
We win together. Working as one team creates the greatest sense of achievement and success. Cross-functional collaboration ensures we deliver excellence from warehouse to client, every time.
Knowledge
We never stop learning. Knowledge-sharing underpins innovation, compliance and continuous improvement. Training, mentoring and personal development are part of everyday life here.
Sustainability
Sustainability is the foundation of our business, of course, but we strive to apply the same principles in our personal conduct and working culture too, from recycling office equipment to carpooling.