Digital device lifecycle solutions
solutions for insurers

At Bamboo Connect, we deliver digital device claims outcomes that are fast, premium and effortless, protecting your reputation at the moment customers judge you the most. We combine uncompromising device quality with transparent, secure processes and a partnership model built around trust and accountability. Our technology brings it all together through an integrated, end-to-end platform. That's how we give you confidence in every claim. We manage every stage from claim acceptance to doorstep exchange. OptimaAI, our proprietary SaaS platform, provides real-time visibility, complete audit trails and a seamless customer experiences that protect your net promotor score and reduce complaints.

We never forget that every device process represents funds tied up in a claim. OptimaAI ensures that every returned device is quality checked, repair cost estimated automatically, assessed on best route to reintroduction and finally processed to accelerate value recovery, all while ensuring data security and ESG best practice.

For buyers, we're a trusted, always-on partner with the scale and standards that keep value flowing both ways. Our deep data intelligence, built on 15 years of pricing and demand history, helps you stay ahead of market cycles, protecting margin and maintaining continuity through peaks, troughs and product launches.

We're one of Europe's biggest procurers of digital devices and consumer electronics, sourcing only compliant, high-quality stock that meets our partners' standards. With over 15 years of data intelligence on procurement trends, we are able to support our client in ensuring that they can optimise their stockholding through dynamic and intelligent procurement through our OptimaAI SaaS platform. We pride ourselves in being able to maintain long-term, predictable and strong relationships with our clients and partners, built on trust, transparency and circular values.

OptimaAI incorporates intelligent logistics capability, combining real-time traceability, compliance assurance and sustainable best practice across multiple geographies in Europe (covering over 15 countries), to keep fulfilment seamless and frictionless. From collection to delivery, every movement is tracked, verified and optimised, ensuring faster resolutions, reduced risk, and total confidence for clients and partners.

OptimaAI transforms fragmented device claims data into actionable insight. It delivers predictive and dynamic forecasting, smarter procurement and full regulatory assurance. This helps you accelerate fulfilment, reduce costs, and recover measurable value through data-driven intelligence and complete lifecycle transparency.

We set the standard for digital device benchmarking and Quality Assurance. Every device is tested, graded and certified to a rigorous benchmark, ensuring consistent quality, transparent traceability and full compliance with GDPR, FCA and DORA.